Email & marketing · Overview

Mailchimp: what American businesses should know

Mailchimp is an email marketing and automation platform, now part of Intuit.

  • Full review in progress. This page is an overview to help you decide whether Mailchimp belongs on your shortlist. It has no rating yet. Our in-depth review, with setup, daily use, support and real costs, will replace it.

What Mailchimp is

Mailchimp is made by Intuit. It sits in our Email & marketing category, alongside the other options listed at the end of this page.

Best suited to: Small businesses sending newsletters, promotions and automated emails.

What it does

  • Email campaigns and templates
  • Audience segmentation
  • Marketing automation journeys
  • Reporting and A/B testing

Which business sizes it fits

How Mailchimp lines up with the four business sizes we use across USA24.

Solo

Good fit

Freelancers and one-person businesses

Main Street

Good fit

2–20 employees

Growth

Good fit

20–200 employees

Global

Less typical

Teams across borders

What to check before you buy

Questions to answer, ideally during a free trial or a demo, before you commit:

  • How pricing scales with contacts.
  • Which automation features are in each plan.
  • E-commerce integrations.
  • Deliverability and list hygiene.
  • US tax and compliance. Software doesn't replace professional advice on payroll, sales tax or industry rules.
  • Getting your data out. Ask how you would export your data if you ever switch.

Pricing

Mailchimp pricing depends on the plan, number of users and add-ons, and vendors change it often. We don't list prices on overview pages; check the current plans on the official Mailchimp website. Our full review will break down the real cost.

Other options in Email & marketing

Next step

Shortlist it, then test it on real work.

Read our five-step guide to choosing business software, then run Mailchimp through one real week of your work before you decide.