What Zoho CRM is
Zoho CRM is made by Zoho Corporation. It sits in our CRM & sales category, alongside the other options listed at the end of this page.
Best suited to: Budget-conscious small and mid-sized businesses that want a capable, customizable CRM.
What it does
- Leads, contacts, deals and sales pipelines
- Workflow automation and assignment rules
- Email, phone and social integration
- Analytics and an AI assistant
Which business sizes it fits
How Zoho CRM lines up with the four business sizes we use across USA24.
Solo
Good fit
Freelancers and one-person businesses
Main Street
Good fit
2–20 employees
Growth
Good fit
20–200 employees
Global
Less typical
Teams across borders
What to check before you buy
Questions to answer, ideally during a free trial or a demo, before you commit:
- Which edition includes the automation you need.
- Setup effort for custom fields and workflows.
- Integrations with non-Zoho tools you use.
- Mobile app features for field sales.
- US tax and compliance. Software doesn't replace professional advice on payroll, sales tax or industry rules.
- Getting your data out. Ask how you would export your data if you ever switch.
Pricing
Zoho CRM pricing depends on the plan, number of users and add-ons, and vendors change it often. We don't list prices on overview pages; check the current plans on the official Zoho CRM website. Our full review will break down the real cost.
Other options in CRM & sales
Next step
Shortlist it, then test it on real work.
Read our five-step guide to choosing business software, then run Zoho CRM through one real week of your work before you decide.